> For the complete documentation index, see [llms.txt](https://code-hunger.gitbook.io/easy-ticket/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://code-hunger.gitbook.io/easy-ticket/administrator-login/knowledge-base.md).

# Knowledge Base

In this section, we will learn how to create knowledgebase and understood all its feature

{% hint style="info" %}
**Good to know:** Always remember a good knowledge base, create happy customers, increase customer retention, manage customer issues in a proactive manner and also reduce phone call support.
{% endhint %}

Well, when you click on the knowledgebase in the sidebar, you will see category, subcategory, and knowledgebase, and we will discuss each and every topic.

<figure><img src="https://1030029444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FruOScZYB7ObNWqlN9ETi%2Fuploads%2FHEAK4iqVRL1juF7cf1pH%2FScreenshot%20(2).png?alt=media&amp;token=f7fac4ec-3b8e-41b1-a0f4-37662b122b5d" alt=""><figcaption></figcaption></figure>

So we will start learning, each of the section one by one, I have included the links, so you can directly jump into your favorite section, **but we suggest you to start from the category first.**

## **KnowledgeBase Sections**

{% content-ref url="/pages/WBL9R4Sf0V3auBgMrR58" %}
[Category](/easy-ticket/administrator-login/knowledge-base/category.md)
{% endcontent-ref %}

{% content-ref url="/pages/whx9ImsRABXhBVZVNUhH" %}
[Sub Category](/easy-ticket/administrator-login/knowledge-base/sub-category.md)
{% endcontent-ref %}

{% content-ref url="/pages/dCQtXWpukW3TMXn8q3U8" %}
[Knowledge Base](/easy-ticket/administrator-login/knowledge-base/knowledge-base.md)
{% endcontent-ref %}