🐦Canned Messages

In this section we will learn about how to manage canned messages

Create Canned Messages

To create the canned messages, click on the create a canned message which will open the popup modal, popup modal will contain the below things, you can see those fields in the below image also

NOTE: In the status, we have added private and public, where private means the canned message is only used the admin and public means canned message will be used by the agent.

Edit Canned Messages

To edit the canned messages, click on the edit icon from canned message listing which will open the popup modal, popup modal will contain the below things, you can see those fields in the below image also

Delete Canned Messages

To delete the canned messages, just click on the cross icon from the canned listing page, it will delete the canned messages.